Experienced Trust & Safety Professionals
Making technology products safer, and inspiring others to do the same.
Making technology products safer, and inspiring others to do the same.
Imagine a stoplight; you only truly appreciate its importance when it's gone. Trust and Safety function the same way. That's why it's crucial for any company to have a robust Trust and Safety strategy rooted in their values. This strategy should be practical, measurable, and designed to prevent disasters.
Trust is essential for cultivating a healthy brand and business you can be proud of and confident in as it grows. It fosters customer loyalty, boosts sales and revenue, enhances reputation, encourages customer advocacy, strengthens relationships, provides a competitive edge, and ensures resilience during challenging times. Trust is the new currency, rapidly gaining significance.
Building a strategic business case for trust and safety requires a thoughtful and thorough approach that demonstrates the importance and value of investing in this area.
We start by defining the problem, assessing the impact, and identifying benefits. From there we work with your teams to develop a plan, business case, and drive funding decisions, so the teams are set-up to execute.
Working closely with cross-functional teams, such as engineering, product, legal, marketing, and customer support, is critical to achieving your business results.
We are experts in aligning teams around shared outcomes, driving cross-functional execution, establishing communication rythms that keep all stakeholders in the 'know' and improving the entire customer exprerience as a result.
Trust and Safety policies are essential for creating a safe and fair environment. By establishing clear guidelines and standards for behavior, platforms can promote trust, protect customers, and encourage safer behavior.
We identify scope, conduct research and analysis, develop detailed policies, and establish a communication plan, and method for handling edge cases and continual iteration.
Trust and Safety policies are essential for creating a safe and fair environment. By establishing clear guidelines and standards for behavior, platforms can promote trust, protect customers, and encourage safer behavior.
We identify scope, conduct research and analysis, develop detailed policies, and establish a communication plan, and method for handling edge cases and continual iteration.
Sign up to hear from us.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.