Experienced Trust & Safety Professionals
Making technology products safer, and inspiring others to do the same.
services
Strategy and Planning
Strategy and Planning
Strategy and Planning
Building a strategic business case for trust and safety requires a thoughtful and thorough approach that demonstrates the importance and value of investing in this area.
We start by defining the problem, assessing the impact, and identifying benefits. From there we work with your teams to develop a plan, business case, and drive funding decisions, so the teams are set-up to execute.
Program Management
Strategy and Planning
Strategy and Planning
Working closely with cross-functional teams, such as engineering, product, legal, marketing, and customer support, is critical to achieving your business results.
We are experts in aligning teams around shared outcomes, driving cross-functional execution, establishing communication rythms that keep all stakeholders in the 'know' and improving the entire customer exprerience as a result.
Policy Development
Strategy and Planning
Policy Development
Trust and Safety policies are essential for creating a safe and fair environment. By establishing clear guidelines and standards for behavior, platforms can promote trust, protect customers, and encourage safer behavior.
We identify scope, conduct research and analysis, develop detailed policies, and establish a communication plan, and method for handling edge cases and continual iteration.