Our core services

We can help Trust and Safety professionals find inner peace while dealing with these challenges:

Understanding and articulating confirmed and potential harms that your product enables can create unexpected waves of low-level emotions, leaving you drained.
Facing conflicts between personal values and company policies can lead to emotional turmoil.
Handling a high workload and time-sensitive cases can result in stress, fatigue, and burnout

Investing in trust and safety is an ongoing process, and companies should be prepared to adapt their strategies as their user base and potential risks evolve
Ensuring you have alignment on micro and macro measures of success is critical to establishing a strategy, business case, and a solid prioritization framework
Whether you are a small start-up or are busy scaling your product/market fit, we can help ensure you are confident you are making the right investment decisions

With decades of experience in storytelling, we can help step-change the rate in which you land your story and gain alignment
Trust and Safety goals and objectives must be comprehensively understood and planned for throughout the entire organization and end-to-end customer journey.
As an example, a particular T&S policy could have significant customer impacts (positive or negative), require product, engineering, and marketing investment to adequatly communicate and enforce, and require sign-off from multiple stakeholders in an organization.

Developing effective policies requires a thorough and thoughtful approach that involves careful research, stakeholder engagement, and ongoing evaluation and revision
Our organization can help you identify any gaps and close them, while also ensuring that there is a method for appeals and continual iteration.
Policies should be specific, fair, measurable, achievable, relevant, and time-bound."