Investing in trust and safety is an ongoing process, and companies should be prepared to adapt their strategies as their user base and potential risks evolve.
Ensuring you have alignment on micro and macro measures of success is critical to establishing a strategy, business case, and a solid prioritization framework.
Whether you are a small start-up or are busy scaling your product/market fit, we can help ensure you are confident you are making the right investment decisions.
Trust and Safety goals and objectives must be comprehensively understood and planned for throughout the entire organization and end-to-end customer journey.
As an example, a particular T&S policy could have significant customer impacts (positive or negative), require product, engineering, and marketing investment to adequatly communicate and enforce, and require sign-off from multiple stakeholders in an organization.
Being the 'glue' is what we do best - contact us to see how we can help!
Developing effective policies requires a thorough and thoughtful approach that involves careful research, stakeholder engagement, and ongoing evaluation and revision
Our organization can help you identify any gaps and close them, while also ensuring that there is a method for appeals and continual iteration.
Policies should be specific, fair, measurable, achievable, relevant, and time-bound."
We offer coaching to T&S professionals that face these realities:
Dealing with online harassment and abuse can be emotionally taxing.
Facing conflicts between their personal values and company policies, leading to emotional turmoil.
Handling a high workload and time-sensitive cases leading to stress, fatigue, and burnout.
Bearing the responsibility of maintaining online communities' safety and well-being, which can create significant emotional pressure.
Developing emotional resilience by finding healthy coping mechanisms, setting work-life boundaries, and seeking support from colleagues or supervisors.
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